Shipping & Returns
Shipping Policy
At ETC Mart, we strive to ensure your groceries reach your doorstep in Germany in a timely and efficient manner. We offer a variety of shipping methods to suit your needs. Our packaging is designed to keep your groceries fresh and safe. Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method. We are committed to providing you with the best possible service, and we appreciate your trust in us.
Return & Exchange Policy
We understand that sometimes you may change your mind about your purchase or may receive a product that doesn't meet your expectations. In such cases, we offer a straightforward return or exchange policy. If you're not satisfied with your purchase, please contact our customer service team within 14 days of receiving your order. We'll be happy to arrange for a return or exchange. We value your satisfaction and are committed to providing you with the best possible service.